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📦 Shipping, Returns & Cancellation Policy – BSeeds

At BSeeds, your satisfaction means everything to us. We’re committed to delivering your order quickly, securely, and with full transparency. Please review our complete policy on shipping, local pickup, returns, exchanges, and cancellations below.

🚚 Shipping Policy

Order Processing Time

  • All orders are processed within 1–7 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been shipped, you’ll receive a confirmation email with tracking information.

Shipping Rates & Delivery Times

We currently ship across the European Union and selected international locations. Shipping rates and estimated delivery times are as follows:

Region Delivery Time Shipping Fee
Within EU 3–7 business days €4.95 flat rate
Non-EU Europe 5–10 business days €6.95 flat rate
Free Shipping — On all orders over €50
Express Shipping (EU only) 1–3 business days €9.95
Rest of World 7–21 business days Calculated at checkout

Shipping times may vary slightly depending on customs clearance, peak periods, and local courier conditions.

Shipping Notes

  • We are not responsible for delays caused by customs, incorrect addresses, or courier service issues.

  • International customers are responsible for any import taxes, duties, or VAT required by their country.

  • Shipping fees are non-refundable unless your item is faulty or we shipped the wrong item.

🏠 Local Pickup (Free Option)

We offer free local pickup for customers located near our base in [Insert City, Country].

  • Select "Local Pickup" at checkout.

  • You’ll receive an email notification once your order is ready (within 1–2 business days).

  • Pickup hours: Monday to Friday, 10:00 – 16:00 CET

  • Please bring your order confirmation email and a valid ID.

Kindly wait until you receive a “Ready for Pickup” email before arriving.

🔄 Returns & Exchanges Policy

We want you to be 100% happy with your purchase.

✅ Return Eligibility

  • Returns are accepted within 14 days of delivery.

  • Items must be unused, unopened, and in their original packaging.

  • We do not accept returns for:

    • Digital/downloadable products

    • Final sale items

    • Used or damaged goods unless they arrived that way

📦 How to Request a Return

Email [Insert Contact Email] with:

  • Your name & order number

  • Reason for the return

  • Photo (if item was damaged or incorrect)

We’ll provide return instructions within 1–2 business days.

💸 Refunds

  • Once we receive and inspect the item, your refund will be processed to the original payment method within 5–10 business days.

  • Refunds exclude shipping fees unless your item was damaged or incorrect.

  • We reserve the right to refuse returns if the item is not returned in its original condition.

🔁 Exchanges

  • Exchanges are accepted within the same 14-day window.

  • We offer replacements for damaged items, or equal-value exchanges if stock allows.

  • Customers are responsible for return shipping unless the error was ours.

❌ Order Cancellation Policy

Need to cancel your order?

  • Orders can be canceled within 12 hours of purchase or before the order has been shipped, whichever comes first.

  • To request cancellation, email us immediately at [Insert Contact Email].

  • If your order has already been shipped, it cannot be canceled but may be eligible for return.

📌 Important Information

  • Please double-check your shipping address before submitting your order.

  • BSeeds is not responsible for parcels lost due to incorrect address information.

  • If your order is delayed, lost, or arrives damaged, please contact us right away — we’ll resolve the issue as quickly as possible.

💬 Need Help?

Our team is here to assist you with any questions about your order, shipping, or returns.
📧 Email us: [Insert Contact Email]